Privacy Policy meta88
At meta88, your privacy is a priority. This document explains transparently how your personal information is collected, used, stored and protected under our online betting platform.
Our Commitment
How We Protect You
Full Data Encryption
All data transmitted between your device and meta88 servers is encrypted using 256-bit SSL protocol. This ensures your personal information and transaction details remain secure in transit.
Secure Data Storage
Your data is stored on servers protected with strict access controls and continuously monitored. Only authorised staff may access your personal information for operational purposes.
No Data Sharing Without Consent
meta88 will not sell, rent or share your personal information with third parties without your explicit consent, except as set out in this policy or as required by law.
Full Account Control
You have the right to access, correct and request deletion of your personal data. Privacy-related requests can be submitted through our support channels, which operate 24 hours a day.
Financial Transaction Security
All transactions via Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC and ETH are protected with an additional layer of security. Your card or bank account details are not stored directly in our system.
Transparent Cookie Management
We use cookies to improve your experience on the meta88 website. You can manage cookie settings through your browser. Analytical cookies help us improve our service without identifying you personally.
Official Document
Detailed Privacy Policy
Effective from 1 January 2026. Updated from time to time based on operational and legal compliance requirements.
1. Introduction and Scope of This Policy
This Privacy Policy is issued by meta88, an online betting platform operating under international licensing. This policy describes our practices regarding the collection, use, disclosure, storage and protection of your personal information when you use the meta88 website, register as a member, use our online slot, live casino or sports betting services, and communicate with our customer support team.
By registering an account or continuing to use the meta88 website, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.
This policy applies to all individuals who access or use meta88 services, including website visitors, registered users and former members whose accounts remain active in our records. meta88 services are exclusively for individuals aged 21 and above.
2. Personal Information We Collect
meta88 collects your personal information from various sources in the context of the services we offer. The categories of information collected include:
- Account registration information: full name, date of birth, identification card number (MyKad), email address, mobile phone number and password chosen by you.
- Additional identity information: copies of identification documents for identity verification (KYC) purposes in line with international licensing requirements.
- Financial information: details of the payment methods used, such as e-wallet account name, bank account number for FPX, and crypto wallet address for USDT, BTC or ETH. We do not store your full debit or credit card number.
- Platform usage data: betting records, deposit and withdrawal history, game preferences, claimed bonus records and activity within your account.
- Technical and device data: IP address, browser type, operating system, device ID, cookie information and session data collected automatically when you browse our website.
- Customer support communications: records of live chat and email conversations between you and the meta88 support team, including any complaints, enquiries or requests submitted.
3. Purposes for Using Your Personal Information
meta88 uses your personal information for the following specific purposes:
- Processing new account registrations and verifying your identity in line with KYC requirements and anti-money laundering (AML) laws.
- Enabling you to deposit and withdraw funds through available payment methods, including processing transactions within 5 to 30 minutes.
- Providing access to all games and services on the meta88 platform, including online slots, live casino and sports betting.
- Managing and processing bonuses, including a first deposit bonus of 120% up to RM888, the VIP cashback programme and other promotions you are eligible for.
- Providing 24/7 customer support via live chat and email in Malay and English.
- Sending important notifications related to your account, policy changes, financial transactions and security updates.
- Detecting and preventing fraudulent activity, unauthorised account use, and ensuring the integrity of our betting platform.
- Fulfilling legal and compliance obligations under the international licensing regulations governing meta88 operations.
- Analysing usage patterns in aggregate and anonymised form for the purpose of improving the platform, user experience and service quality.
4. Legal Basis for Data Processing
meta88 processes your personal information on valid legal grounds. Depending on the context, these grounds include: explicit consent given by you when registering or using certain features; performance of a contract necessary to deliver the services you request; legitimate interests of meta88 in operating a secure and law-compliant business; and legal obligations requiring us to retain records or disclose information to relevant authorities.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of processing carried out before the date of withdrawal.
5. Sharing and Disclosure of Information to Third Parties
meta88 does not sell your personal information to third parties. However, we may share your information in the following limited situations:
- Technical service providers: cloud computing service providers, payment platforms, identity verification software providers and analytics companies we engage to support platform operations. All such parties are bound by data confidentiality agreements.
- Game providers: your betting information may be shared with licensed game providers such as PG Soft, Pragmatic Play, JILI and Spribe for technical purposes and game result verification.
- Regulatory authorities: when required by law, court order or a valid request from a law enforcement body, meta88 may disclose the necessary information.
- Protection of legal rights: in cases of fraud, platform misuse or legal action, we reserve the right to disclose relevant information to protect the legitimate interests of meta88 or its users.
6. Data Retention Period
meta88 retains your personal information for as long as necessary to fulfil the purposes stated in this policy. Generally, active account records are retained for the duration your account remains active. After an account is closed, we will retain certain records for the minimum period required by applicable licensing and legal requirements, particularly financial transaction records and identity verification logs.
Once the mandatory retention period has ended, your data will be securely deleted or anonymised from our systems.
7. Technical and Organisational Security Measures
meta88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, disclosure or modification. These include data encryption during transmission and storage, role-based access controls, continuous system monitoring, periodic security audits and privacy compliance training for our staff.
Although we take all reasonable steps, no security system is entirely impenetrable. Should a data security breach occur that affects your information, meta88 will take immediate steps to contain it and notify you in accordance with applicable legal obligations.
8. Cookie Policy
The meta88 website uses cookies and similar tracking technologies to improve your browsing experience, maintain your login session, remember your preferences and analyse website usage patterns. The types of cookies we use include:
- Essential cookies: required for basic website functions such as session authentication and security. These cookies cannot be disabled.
- Functional cookies: store your preferences such as display language and account settings for ease of repeated use.
- Analytical cookies: help us understand how visitors interact with our website so we can improve our services. Data collected is in aggregate form and does not identify you individually.
You can control and delete cookies through your browser settings. However, disabling essential cookies may affect certain functions on the meta88 platform.
9. Links to External Websites
The meta88 website may contain links to third-party websites or services for informational purposes. meta88 is not responsible for the privacy practices or content of those external websites. We encourage you to read the privacy policy of any website you visit separately. Your visits to external websites are entirely at your own responsibility.
10. Privacy of Individuals Under the Age Limit
meta88 services are exclusively for individuals aged 21 and above. We do not intentionally collect or store personal information from individuals below this age. If we find that personal information of an underage individual has been collected, we will take immediate steps to delete that information and close the relevant account.
If you believe that a minor has registered an account on our platform, please contact our support team via live chat or email for immediate action.
11. Changes to This Privacy Policy
meta88 reserves the right to update or modify this Privacy Policy at any time based on operational needs, legal changes, or licensing compliance requirements. Any material changes will be communicated to you via a notification in your account or through your registered email. The effective date of the latest update will be stated at the top of this document.
Your continued use of the meta88 platform after changes take effect indicates your acceptance of the new terms. We encourage you to review this policy periodically.
12. How to Contact Us Regarding Privacy
For any enquiries, data access requests, correction requests, or complaints relating to this Privacy Policy, you may contact the meta88 customer support team through the following channels, which operate 24 hours a day, 7 days a week in Malay and English:
- Live chat: available directly on the platform once you log in to your meta88 account.
- Support email: [email protected]
We are committed to responding to any privacy-related enquiries professionally and within a reasonable timeframe.
Your Rights
Your Privacy Rights as a Member
As a meta88 member, you have clear and enforceable rights regarding your personal information. These rights are subject to applicable legal conditions and limitations, but meta88 is committed to facilitating their exercise.
To submit any request relating to the rights below, please contact our support team via live chat or email. We will process your request transparently and within an appropriate timeframe.
-
Right of Access You have the right to request a copy of the personal information we hold about you and to know how it is used.
-
Right to Rectification If your information is inaccurate or incomplete, you have the right to request that we correct it promptly.
-
Right to Erasure In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
-
Right to Object to Processing You may object to the processing of your data for direct marketing purposes or on the basis of our legitimate interests.
-
Right to Data Portability You may request that your data be provided in a machine-readable format for transfer to another service provider.
-
Right to Restrict Processing You may request a restriction on the processing of your data during the period of review or dispute relating to that data. 🔒
Join the meta88 Community
Ready to Get Started?
Register a meta88 account today and enjoy a 120% first deposit bonus of up to RM888. Minimum deposit is just RM10 via Touch 'n Go eWallet, DuitNow, FPX, or cryptocurrency.
This service is for individuals aged 21 and above. Please play responsibly. See Responsible Gambling for more information.